Shipping Policy

1. ORDER PROCESSING

All orders placed on cramfit.in are processed after successful payment confirmation.

• Orders are typically processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Order confirmation will be sent via email or SMS.

Processing time does not include shipping transit time.

2. SHIPPING LOCATIONS

We currently ship across India.

If your location is not serviceable by our logistics partners, you will be notified and the order amount will be refunded.

3. DELIVERY TIMELINES

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Non-Metro Cities: 3–7 business days
• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to:

• Weather conditions
• Public holidays
• Logistics disruptions
• Regional restrictions

We are not responsible for delays caused by courier partners beyond our control.

4. SHIPPING CHARGES

Shipping charges (if applicable) will be clearly displayed at checkout before payment.

We may offer:

• Free shipping on select orders
• Promotional shipping discounts

These offers may change without prior notice.

5. ORDER TRACKING

Once your order is dispatched:

• Tracking details will be shared via email or SMS.
• You may track your order through the courier partner’s website.

If you do not receive tracking information within 48 hours of dispatch, please contact us at info.cramfit@gmail.com.

6. DELIVERY ATTEMPTS

Our courier partners will typically attempt delivery multiple times.

If delivery fails due to:

• Incorrect address
• Unavailability of recipient
• Invalid contact details

The order may be returned to us. Re-shipping may incur additional charges.

7. DAMAGED OR TAMPERED PACKAGES

If you receive a damaged or tampered package:

• Do not accept the delivery if visibly damaged.
• Contact us within 24 hours of delivery with photos of the package and product.
• Email details to info.cramfit@gmail.com.

Claims raised after 24 hours may not be eligible for resolution.

8. ADDRESS ACCURACY

Customers are responsible for providing accurate shipping details.

We are not liable for delivery failures due to incorrect or incomplete address information provided by the customer.

9. UNDELIVERABLE ORDERS

If an order is returned due to:

• Incorrect address
• Customer refusal
• Multiple failed delivery attempts

Refunds (if applicable) will be processed after deducting shipping and handling charges.

10. INTERNATIONAL SHIPPING

Currently, we do not offer international shipping unless specifically stated on the Website.

11. CONTACT INFORMATION

Brugen Pharmaceuticals Pvt. Ltd.
Registered Office:
Gulmohar Residency, H.No. C/4,
South Civil Lines,
Jabalpur, Madhya Pradesh – 482001

Email: info.cramfit@gmail.com
Customer Support: +91 7897902543